Posted March 3, 2010

I'll relate my experience for the benefit of anyone thinking about going to this place or not because of some reviews.

On the employee issue, I have noticed that employees seem to disappear. The manager from last year was very good and his two employees were quite friendly. The manager from 2008 was also very professional. In 2008, I would give this place 5 stars.

Currently, the staff seems fairly informed. There is one person with tattoos who is especially helpful. If it took firing people to find a reasonable crew, the owner did a good job.

As for these negative reviewers, these seem like the same few disgruntled people posting over and over here and on craigslist. If you all don't like this place so much, stop going. I know some of you still go there as I have had to sit in line listening to you spread rumors about how shady the owner is just as you are just about to go in and buy from his dispensary. No need to tell people in line how you had your consignment switched or how your friend got burned on a deal. Nobody cares and we think you are A) annoying and B) silly for patronizing the same dispensary you are slandering.

People keep saying the owner is such a bad guy because he loses his temper over problems likely caused by testosterone-rich little boys like these complainers.

I have had the opportunity to vend with them and I see no error with their methods. I have never had my medicine/clones switched nor have I ever been shorted on medicine or compensation. If anything, they have been very generous.

Reviewers who complain that they were overstocked and couldn't take your medicine need to understand business. They can't stock everything that anyone brings them. If they say your product is cured incorrectly, it is probably cured incorrectly. If they say they have no space for your product, they probably don't have space.

The vending complainers are likely too high strung and impatient to grow top-shelf product. You all shouldn't bother going in. You will save yourself a good deal of stress.

A year or so ago, a reviewer said an employee threw your ID card back at you. This person was 7 months pregnant at the time and has stake in the business. I was surprised she came to work at all. I wouldn't have.

In summary, to anyone considering going here, you will most likely leave with exactly what you came for without any hassles except possibly being harassed by the same people complaining here. The only thing I wish this place had was a bouncer on staff to kick people like this out.

Posted March 1, 2010

I'm sorry, but the people that have given this club a positive review were lucky on that day. Though they do have quite a few relatively good strains, the staff turnover is really bad and that is the worst problem. the staff is absolutely rude!!! I have been a loyal customer for over 2 years, spending a great deal of money, I might add. Because of the rudeness that staff treated me with, I won't be going back. I guess they can afford to lose the money i was spending there. I was just not treated with respect. If this is the best Humboldt has to offer, Humboldt isn't all that!!! Zero stars.

Posted February 13, 2010

I spoke to a guy over the phone who was very friendly. He invited me to come in with samples and register as a vendor. I went in the next day and was greeted by a girl who was lukewarm at best. No smile, no friendly greeting. She actually acted as if I was inconveniencing her. She took my ID and 215 letter and told me to wait. After quite some time she came back stating she could not verify my 215 as she could not contact my physician and said I could come back the following day. I said I had come all the way from south of Eureka, so could I just leave the samples and call the following day. She accepted the samples and I called the next day again speaking with a very friendly fellow who said one of my samples was very good and they wanted it, but he was waiting for the owner to get in and he asked me to call back. I called back a couple hours later and was told to call back again. I called the following day and got the rudest man on the phone saying they didn't need anything, that they were well stocked. Well why have me bring in my samples then and waste my time and gas? He told me to call back in two weeks. No thank you! It must be nice to have a business where you can scam people into personally delivering to you your daily high.

Posted February 2, 2010

I've been visiting this club for over a year now and this is what I have found...

Certain members of the staff don't have the people skills necessary for this job. That being said, the ones that do are very good at what they do. I wonder if some of the previous commentators went in on an off day or are visiting on days that they're not working or something. Also, I cannot verify about treatment of vendors because I've never been on that side of the equation.

If there is a line, they do try to rush only to keep the wait as short as possible, but this does not mean that you are getting inadequate service in my experience. As long as you go in with a smile and are polite, I've found that most of the people there are more than happy to show you whatever you want and are knowledgeable (to a degree) about their medicine. I go in and ask what they've got in what I'm looking for (usually a sativa) and they show me what they have that they think is good. I'll generally only look at the top 4 they recommend and when I have looked at the others, I still picked one of the 4 they recommended, they were just better. Quality is usually excellent and worth every penny and their prices are very competitive for the area. I've tried the others, but keep returning to this dispensary for the value. I think this is why there are lines, I can't be the only one who only goes because I think they deserve my money. To anyone who wants to complain about anything, vote with your dollar. If you think they suck, don't spend your money there and you will be happier for it.

Posted January 31, 2010

The worst club in Humboldt, period! I have vended with them several times, but will never do business with them again. They will take your weed, weigh it in the other room, and then short you. They do Based Upon Sales, then don't have the money or weed to give you back. If you do take your weed back, it's been kiefed and the bag is all shake. Their tun over of employees is incredible. Two of the recently hired/fired managers have told me, " Hey, this is a $10/hr shit job". The problems at this establishment are systemic. The only people who give them good references are out of towners (Usually HSU students), who just don't know. No offense to the HSU students!!!

Posted January 25, 2010

I've vended to them for 3 years, but I only sell them weed if it's moldy and/or bug infested. They're rude and don't pay the vendors in a timely fashion as stipulated in their contracts. If in Arcata and purchasing weed, I would not go here.

Posted December 24, 2009

Well, I frequent this shop and I agree with All of the statements, good and bad. The staff is friendly, just in a hurry because they have people waiting over 30 minutes in there. If this place was REALLY only interested in money they would have the facilities to serve more than one at a time.

The quality of the medicine is the only real reason to go there. They do have the best.(period) Also, the competition in this town is ten times worse, charging to be a member or only having four different types of boo boo medicine. Over all i give 3 stars, they have much to improve on but still the best in town. :)

Posted November 14, 2009

Do not bring your medicine here! They Suck! I left them a sample with my name and strand. Its been two weeks and I decided call them. They told me that my sample is not around and they don't know where it is? I would at least like a call saying "We don't need your medicine or were over stocked right now." The people inside are not very friendly, they want you in and out. No one ever says "hey how are you today?" They look at you and say "what do you want." Grow up guys and get on the ball.

Posted October 25, 2009

Do not go here. This is the worst club in humboldt. The staff here does not know anything about the medicine or clones they are selling. The medicine over half the times (prob. more) have mold, mite damage, and just sucks. They have signs looking for (high quality medicine) but when you bring it in, they give you a whole load of bull shit and want to pay you dick for the time and energy it takes to produce mold/bug free high quality medicine. They are scam artists, if you want to be treated like a custe, then go to the icenter.

Posted October 22, 2009

Great quality meds! Tons of different kinds that taste and smell very good. They only see one person at a time in the room so they rush you a bit, but its definitely worth it!! Recommended for everyone.

Posted October 10, 2009

These people are a joke when it comes to a knowledgable and professional dispensary. The owner has ripped off about every grower in the area on clones, and he cares nothing about compassion. HE IS STRICTLY IN IT FOR THE MONEY. I know, I used to work there... He tells growers that most of their clones died or were not rooted properly, and he can't pay them... He yells at employees, and is truly unprofessional... You would get better service from a hippy in the Plaza...

Posted October 5, 2009

Coming from the LA area, I thought I had been to some pretty shady clinics, but that's before I moved up to Arcata and went to the iCenter. The staff is rude and it seems that their main goal is to get your money and get you out; they don't care if you find the right medicine or not. The sacks aren't pre-weighed but you have to ask them to see every strain, and they are reluctant to let you look through more than 3-4 even though they have 10+ strains. Additionally, some of their better strains aren't even up on the board, so you have to ASK to see "what's not on the menu" just to get the good stuff.

Just about every time I go I have to wait in a line. Sometimes I've waited for 30+ minutes. I don't know where they get their business model, but treating customers this way won't get them many more.

I've been to this dispensary around 10 times and they still have yet to hook up my sacks at all. If I go in and order an 8th of something and the scale reads out to 3.6 they will actually go into it and take out that .1 extra...ridiculous. And the best thing is that in the event they give you ANYTHING extra on your sack (as low as .01), they WILL charge you for the extra little bit. I'm seriously not joking! The owner tries to justify this policy by stating that it's necessary to keep strict track of their financials, but it's obvious that it's just in place to maximize his profit.

I thought that things would get better as I went there more and got to know them, but I've been disappointed and treated poorly every time. I doubt that I will ever go to this dispensary again. I definitely do not recommend it to anyone.

Posted September 16, 2009

Bottom line....It sucks!!!!!

Posted September 8, 2009

I have been to your club before. It was a few years back. You are a wonderful, convenient and safe place to shop. I would love to continue our business. Thank you!

Posted August 31, 2009

This is the worst cannabis club i have ever been to. Good location in a well kept building, but sorry to say that is the highlight of this club. Employees only serve one at time resulting in a 15 min wait minimum. Medicine is not preweighed, only 3 to 4 strains to choose from as far as clones go.

I would not recommend this club to any living in Humboldt county....I stopped going back after my second visit as they shorted me on a 8th (trust me i went home and weighted it) and were not willing to compensate me....a club worried about .7 grams and not the fact of loosing a potenital lifetime customer is not worth it.....Negative 5 stars

Posted August 26, 2009

Do no support this cannabis club. The owner is mean. Forget the iCenter!

Posted August 24, 2009

I was on vacation and decided to stop by on a Sunday. They were really strict about verifying with my doctor, who was not available until Monday, therefore, no medicine until Monday. The dude running the spot seemed like he was really up-tight; however, I got great service. the quality of the medicine was outstanding! They had several different strains of Train Wreck which are sure to cure whatever ails you. I had a great experience at this place and will come back many times.

Posted August 20, 2009

I used to love this club, I frequented it on a very regular basis. In the last month or two this club has gone down hill. This club used to have lots strains to choose from and at least 80% of them were great. In my past few visits (about 4) my opinion of the club has changed.

The selection (at least what is listed) has gotten smaller and the quality of medicine has also gone down. The staff that used to be friendly and knowledgable is now replaced by 1 decent employee and 2-3 complete idiots. This is a service industry your providing medicine for patients and have no reason to enforce stingy inhospitable rules in which you can only purchase a very little amount of the medicine that you know will work for you. In a service industry you take care of your client and you aren't rude.

On that note, the owner has always sort of rubbed me the wrong way. Multiple times I have seen him be very rude to customers (not me) and even yell at one in front of a big line in the store. I have a strong feeling that he is the reason his quality employees are no longer there. As a vendor and a patient I will never go to the iCenter again. Thank you.

Posted August 14, 2009

I visit this club every month when I go to Arcata, and I've been going here for about 3 years now. Really, I just stop in to see what they got on my way around Arcata visiting all the dispensaries.

In my opinion "some of the time" they have some pretty good medicine, I've got some grade A+ Purple Erkle and Granddaddy Purple, they even had some very tasty Master Kush and Caramel Kush! And I'm a connoisseur of the beautiful Mary Jane! I want to see all of the strands on their board and smell and inspect the medicine to make sure it fits my standards and will be good medicine for me.

However, when you go to the iCenter you wont be allowed to look at all the strands on the board, even if there is no line behind you. Sometimes I get someone cool and they let me look at quite a few strands, one guy told me there was a maximum of 4 strands I could see. Which I figure, Why have like 12-15 strands if u aren't going to let people see them all. They should have 4 then!

But, for the most part, the people are short, rude, and rush you out. They just want to get that cash and get the next guy in to get his, and so on. I have to say though, the guy that owns the place is a very cool guy, I like when he’s there and helps me. He just needs to hire some more chill, down to earth employees.

Posted July 22, 2009

Ive been going there for 4 months now, and havent found anything wrong with the place or the medicine. Some staff members are nice, but others seem to be more up-tight. I make sure that the product I buy is what I want and I inspect it before I leave, same with the clones.

Staff **
Medicine****
Clones*

Posted May 9, 2009

This club is absolutley horrible. I swear the owner buys the cheapest medicine he can find. Every time I go in, the buds have mold or bugs and the buds are always tiny. I will never go back, Last year, they were selling Light Depp for indoor prices, Trying to fool the patients by saying it was indoor. They have no clue what he is doing. He runs his club like it was So Cal, This is Humboldt buddy, you suck. I highly reccomend going elsewhere.

Posted April 29, 2009

I picked up 2 different strains there, ended up flowering them - they were actully 3 strains, infected with spider mites had to handle that, always be sure to spray your clones.....The genetics were good, I emailed about a genetics question and never got a response.

Posted April 22, 2009

After reading some of the other recent posts that were somewhat negative regarding the customer service levels at the Arcata iCenter, I feel the need to express my experience.

I visited the iCenter for the first time in April and it was a very positive experience. I was a little worried after reading some of the responses on this website but I was very happy to find that the staff was very polite and they answered all of my many questions. I was in and out of the building in less than 20 minutes and I left feeling very comfortable and more knowledgable than I was when I arrived. I feel badly that other people had negative experiences but for those that are looking for a good dispensary in Arcata, I absolutely recommend the iCenter.

Posted April 14, 2009

So I had always heard some shady reviews about this place but now they are confirmed. I purchased a few clones there today. I get home and one of them is not even rooted to the plug. So I drive back (within minutes) and they tell me I am suspect and that they cannot exchange it. What kind of business is this? Instead of compassion for a paying customer I get suspicious inquiries. Always check your clones before leaving this place They will hustle you!

Posted March 27, 2009

This place is staffed by rude and unprofessional-acting people. My ID card was returned to me by a woman throwing it from a distance. I had to pick it up off the floor. The place is also rundown, shabby and dirty. Arcata has better dispensaries!

Posted February 25, 2009

This is the best club in Nor Cal, The best meds at the right price. There super friendly they have great clones (no bugs). If you are thinking of going you have to get your doc to verify on the phone as well as having your scrip. Check this place out if you are in the area.

Posted January 28, 2009

The Arcata iCenter is positively worth the drive. I drove 325 miles just to go there. Why, because the rumors (reviews) are true. The two gentlemen working were very courteous and answered all of my questions. I was greeted at the door and brought to a side office for a brief verification. After that I was brought into a private, one-on-one service room. A chalk board with apprx 16 strains although some where out. Not a big deal. I would rather keep the medicine fresh than to overstock. They also had one kief and one hash. I like providers to show (show off) their herbs. They placed large open bags on the table for me to examine. I found one of their indicas to be an A++, one of the best I have had and it had a dynamite high. As far as prices, I found them to be excellent. It's nice to see an organization who is really one of two providers, not jack up there prices. Didn't make it to the other one. I am sure it's nice too but iCenter is a must.

Posted January 14, 2009

This is hands down the best club in Nor Cal. The customer service is top notch. They welcome you with a smile and treat first timers with the same respect as the regulars. the staff are wonderful. They know their meds and friendly as can be. They have the best meds in the state! They sell outdoor as outdoor, indoor as indoor, and it is priced correctly. They have hash, dj short seeds, and clones. The quality of the meds are the best I have ever seen in such variety. The only reason I didn't give 5 stars is they have no smoking lounge. You must pre-register, call first.

Posted January 7, 2009

What is up with this place? So unfriendly! Call and ask what strains they have available and the answer is they do not give that information out over the phone. So I am expected to drive 15 miles to find out they don't have anything that works well for me. I don't imagine the iCenter will survive too long unless they get someone more user friendly to answer the phone. They would be better off letting the machine pick up then have that girl take their calls. Odd behavior for medical marijuana club employee. Chill out and relax, would ya?

Posted November 24, 2008

This was my 1st time to visit a store and it was awesome! Everyone was polite and informative of which made me feel most welcome. My wait was short as they verified my letter and helped me to decide which meds would best serve my needs. You can't go wrong here! I'll be back. Thanks to all the brave folks that make these meds possible for those of us that suffer from debilitating diseases.

Posted November 7, 2008

It is an interesting set-up, the people are friendly, knowledgeable and they make good recommendations. On my first visit they made me feel like no question was too foolish. They have fresh and potent products; they are easily accessible on a busy street but with adequate parking. I recommend it.

Posted October 24, 2008

Nice, knowledgeble people, fair prices, quality product.

Posted October 8, 2008

Some in the community disparage this club due to its easily accessible location and the healthy food that was allegedly served without proper paperwork. Despite those illogical claims, this is an example of how to run a compassionate business. They offer valuable services such as biofeedback and are genuinely concerned about a patient's health and well-being. It is definitely a far cry from the clubs which are only concerned with a single goal.

Strain-wise, this club has some true gems which I won't divulge here by name. Let's just say these aren't your typical heavy yielding stoned type strains. They have truly valuable medicinal offerings which are desired everywhere in the world.

The one complaint I've heard is the verification and identification process is too stringent. I guess some patients are impatient.

Posted July 28, 2008

I enjoy my visits to Arcata and seeing the selection available at the icenter. There is always answers to my questions as far as lineage and buzz-type. I am always greeted warmly and given excited explanations of each and every bud available with taste and flavor notes, too. Sometimes I wish they had more power-hitters such as good ol SD, or any of its freakishly strong offspring and hybrids. But alas I always come home with some fruity stuff and so far have been able to try at least 12 different kinds of authentic by the book strands that provided adequete releif for a multitude of side effects and symptoms

Posted May 12, 2008

This place always has the the best purples, kushs, headband, greencrack and everything in between for the cheapest prices in Cali that I've seen so far.

The staff is always helpfull in helping me to choose which strain would be best for my pain and which one would be best for my insomnia. Ii also heard them talking to a patient on which clones and seeds would be better for outdoor or indoor. Thier clones looked good and I was surprised that they were carrying dj short seeds cuz I've never seen a dispensary carrying seeds before.

I always have a great experience here and would reccomend it to all my friends and travelers.